Hello. New customer, new handset with e-sim, and pac day for my old number is today. I had the text from ID to say my port was complete and my O2 number has been disconnected, however I can’t receive calls to my new handset with my ID e-sim; calls to my number still go to O2, and even if I switch my old phone with the O2 sim in it off, they just go to my old O2 voicemail box. if I call or message from my new phone with my IDmobile e-sim though, it shows as coming from my ported number correctly.My old phone with the O2 sim in still shows as logged on to the O2 network when switched on.i have rebooted both devices. Has the port not worked properly or is there a lag between the text telling me everything has been done and everything actually being done? thanks in advance

Can take upto 10pm to fully switch. Keep turning the phone off/on throughout this time.

Sounds like it might be a split-port, @Andynotty.Probably best to speak to iD customer service using their web chat service. The iD advisers work until 8pm on weekdays.This community article might help.

PAC port says done but calls still going to O2!

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