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Pac process not working

  • 23 March 2022
  • 1 reply
  • 17 views

I'm trying to change my number to my old one. I'm entering PAC code details etc, but it won't accept my surname. Getting very frustrated. Entering surname exactly as shown on my transaction. Help please!


1 reply

Userlevel 7
Badge +10

Hi John,

I am sorry to hear about this. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

You can also use our Live Chat feature here: https://www.idmobile.co.uk/live-chat for immediate help.

Ryan

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