What handset are you using?

HI ​@Windy Woo 

Do you have an iPhone?
If so you need to check your settings:-
 

To change your phone number in iPhone settings, go to Settings > Phone > My Number, then enter your new number and tap Save. You might also need to update the number in your Apple ID settings under [Your Name] > Sign-In & Security. 

Here's a more detailed breakdown:

1. Open Settings: Locate and tap the Settings app on your iPhone. 
2. Navigate to Phone: Scroll down and tap on "Phone". 
3. Access My Number: Tap on "My Number". 
4. Enter the New Number: You'll see your current number. Replace it with your new phone number. Ensure you use the correct international format (e.g., +44 for UK). 
5. Save Changes: Tap "Save" to finalize the change. 
6. Optional: Update Apple ID: For full synchronization, you may also want to update your phone number in your Apple ID settings. Go to Settings > [Your Name] > Sign-In & Security > Edit > and add your new number and remove the old one.
7. Restart: Restarting your iPhone might be necessary for the changes to take full effect.

If you have another handset then please let us know.
x x


​​​

Honor 90

I've already tried to reset my phone in network settings but it doesn't seem to be solving the problem...???