pac switch over

Hi ​@Fiona98 

Thank you for getting in touch with us, and welcome to iD Mobile.

We’re very sorry to hear that you’re unable to receive calls or texts.

Please note that if your number transfer (porting) is scheduled for today, it can take until up to 10:00 PM for the process to fully complete. During this time, some services may not work as expected.

Once you receive a confirmation text from us that the transfer is complete, please restart your device to ensure your number is working correctly.

Thank you for your patience.

-Zandile m

The iD Mobile Team 

Exactly the same as me, I’ve received the text to say it’s been changed over but can’t call out or text? When my wife calls my number it says you’ve dialled an incorrect number?

Hi ​@Lejay89 ,

 

I’m sorry you’re having this issue, I know how frustrating it is.

This sounds like a partial port, where the number hasn’t fully transferred yet.
 

Quick steps:

• Turn your phone off for 2–3 minutes, then back on
• Remove and reinsert the SIM
• Check it shows iD Mobile signal
 

Even after the confirmation text, it can take a bit longer for calls/texts to fully work.
 

If it’s still not working after this, let me know

Lamiya
The iD Mobile Team 

Done those steps, it’s showing the ID mobile signal but is still saying incorrect number when anybody tries to call me…

I'm having the exact same issue. However o2 have cut off my sim now so unable to receive anything! It's ridiculous and no number available to call id mobile. 

Let me know if you get sorted and how you did it x 

Hi @Lejay89,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Hi ​@Danielle10,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
​​​I'll speak to you there.
 

Thanks,
Hosai

I have no message from you

Hi ​@Danielle10,

Please check again and then get in touch with us,

Thanks,
Hosai

I've replied but no response from you 

Same thing has happened me last Wednesday. Told me to sign out of my Apple ID too now I can’t even sign back in to try reactivate iMessage as I can’t receive texts or calls. Terrible service. 

Hi ​@Danielle10 

Thank you for getting in touch with us I am so sorry that you have replied and no response. 

Please check your private messages I have responded.

Thank you,

Zandile m 

The iD Mobile 

Hi ​@nomes 

Thank you for getting in touch with us, I’m sorry to hear you’re experiencing this I understand how frustrating it must be, especially if you’re now unable to receive texts or calls.

To help you recover access, you can try the following steps:

Restart your iPhone
Try signing back into your Apple ID via Settings → Sign in to your iPhone
Check Apple’s system status page to confirm iMessage services are working
If possible, try inserting your SIM into another phone temporarily to receive any verification SMS

Thank you,

Zandile m

The iD Mobile Team 

I have tried all of these steps. I cannot log back into my Apple ID as I need a text code or phone call

code to which I can’t receive either. I carried out all the steps of changing sims, and resetting networks etc. Nothing is working.