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Fiona98
Community Member
April 21, 2026

pac switch over

  • April 21, 2026
  • 17 replies
  • 167 views

Hi I have recently switched from EE to id mobile. I wanted to keep my old number so they sent a package code and the switch on date was today 21st April. I can make and send texts, but I can't receive calls or texts as they get sent toy old phone, how do I stop this?

    17 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 21, 2026

    Hi ​@Fiona98 

     

    Thank you for getting in touch with us, and welcome to iD Mobile.

     

    We’re very sorry to hear that you’re unable to receive calls or texts.

     

    Please note that if your number transfer (porting) is scheduled for today, it can take until up to 10:00 PM for the process to fully complete. During this time, some services may not work as expected.

    Once you receive a confirmation text from us that the transfer is complete, please restart your device to ensure your number is working correctly.

     

    Thank you for your patience.

     

    -Zandile m

    The iD Mobile Team 

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    New Contributor
    Lejay89
    New Contributor
    April 21, 2026

    Exactly the same as me, I’ve received the text to say it’s been changed over but can’t call out or text? When my wife calls my number it says you’ve dialled an incorrect number?

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    April 21, 2026

    Hi ​@Lejay89 ,

     

    I’m sorry you’re having this issue, I know how frustrating it is.

    This sounds like a partial port, where the number hasn’t fully transferred yet.
     

    Quick steps:

    • Turn your phone off for 2–3 minutes, then back on
    • Remove and reinsert the SIM
    • Check it shows iD Mobile signal
     

    Even after the confirmation text, it can take a bit longer for calls/texts to fully work.
     

    If it’s still not working after this, let me know

     

    Lamiya
    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Lejay89
    New Contributor
    April 21, 2026

    Done those steps, it’s showing the ID mobile signal but is still saying incorrect number when anybody tries to call me…

    New Contributor
    Danielle10
    New Contributor
    April 21, 2026

    Hi I have recently switched from EE to id mobile. I wanted to keep my old number so they sent a package code and the switch on date was today 21st April. I can make and send texts, but I can't receive calls or texts as they get sent toy old phone, how do I stop this?

    I'm having the exact same issue. However o2 have cut off my sim now so unable to receive anything! It's ridiculous and no number available to call id mobile. 

    Let me know if you get sorted and how you did it x 

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    April 21, 2026

    Hi @Lejay89,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    April 21, 2026

    Hi ​@Danielle10,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
    ​​​I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Danielle10
    New Contributor
    April 21, 2026

    Hi ​@Danielle10,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
    ​​​I'll speak to you there.
     

    Thanks,
    Hosai

    I have no message from you

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    April 21, 2026

    Hi ​@Danielle10,

    Please check again and then get in touch with us,

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Danielle10
    New Contributor
    April 21, 2026

    I've replied but no response from you 

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