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PAC transaction is failing

  • June 2, 2025
  • 2 replies
  • 21 views
Brett St Clair
Community Member

I have the right transaction number from my welcome email

 

I have entered my PAC and old and new MSISDN

 

I am getting an error message each time at the top saying it failed

 

It looks like the service is down

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 3, 2025

    Does your iD transaction number begin with a “4”, ​@Brett St Clair? 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • June 3, 2025

    Hi ​@Brett St Clair 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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