Skip to main content
Question

PAC transaction is failing


Brett St Clair
Community Member

I have the right transaction number from my welcome email

 

I have entered my PAC and old and new MSISDN

 

I am getting an error message each time at the top saying it failed

 

It looks like the service is down

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12353 replies
  • June 3, 2025

Does your iD transaction number begin with a “4”, ​@Brett St Clair


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8408 replies
  • June 3, 2025

Hi ​@Brett St Clair 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom