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pac transfer issue

Kerrie Buchanan
New
 Contributor

I have pac, new mobile number and transfer code, when I attempt to transfer I get the message 'something went wrong' and it fails to work. I have received no emails or communication since purchasing the phone in regards account details etc. Very frustrating and unable to access the live chat as well not being able to speak to a person to sort problem.

Due to this I have been unable to contact yourselves for a month and still getting billed from previous supplier as PAC has not been transferred over. I am not willing to pay for 2 plans. I will be contacting Carphone warehouse for a refund and compensation for paying 2 bills . This is horrendous service it's been a month just to access the app . 

Best answer by Tom

Hi @Kerrie Buchanan 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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    9 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • Answer
    • May 23, 2024

    Hi @Kerrie Buchanan 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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    M
    New
 Contributor
    • Myid1984
    • New
 Contributor
    • 2 replies
    • July 17, 2024

    I am having same issue, I have tried everything still getting same error message 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • July 31, 2024

    Hi @Myid1984,

    Welcome to the Community!

    I would advise contacting our Live Chat Team and they will be able to help.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    TreesyT
    New
 Contributor
    • TreesyT
    • New
 Contributor
    • 1 reply
    • August 16, 2024

    I'm having the same problem. All the details in entering are correct but still says something went wrong but doesn't tell me what! I cant find the live chat anywhere either. Can someone contact me to let me know where I’m going wrong.

    D
    New
 Contributor
    • danecek123
    • New
 Contributor
    • 1 reply
    • August 16, 2024

    Hey i have the same issue. The live chat isnt working either. I need someone to either call me or send me a email. I need my old number thats why chose this service. 

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8175 replies
    • August 21, 2024

    Hi @danecek123 @TreesyT,

    I would advise contacting our Live Chat Team.

    When prompted please type chat to an agent twice when prompted.

    This should give you the option of Customer Services.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Aidan Sibbald
    New
 Contributor
    • Aidan Sibbald
    • New
 Contributor
    • 1 reply
    • August 27, 2024

    Hi I was due to get a pac transfer on 23rd August and not heard anything.  I can’t access live chat as it’s not directing me from the link??? Please can someone help 

    G
    New
 Contributor
    • GVMARIANO
    • New
 Contributor
    • 1 reply
    • August 27, 2024

    Hi, I have the same problem too.

    I saw many people have issues with the transfer.

    How many bill I must pay for yours problem with the service? Now I can not do the transfer.

     No welcome email or anything with the transaction number.

    Mariano

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • August 30, 2024

    Hey there @Aidan Sibbald, you can access the live-chat here:

     

    https://www.idmobile.co.uk/live-chat

     

    Please ensure you have pop-ups enabled for the live-chat button to pop up.

     

    Hi there @GVMARIANO, sorry to hear that.

     

    Please also contact our live-chat via the link below, and we can get the transaction code for you and process the port.

     

    Thanks,

    Tyler

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