Skip to main content
Solved

phone not working

D
Community Member

I ordered a new phone and provided my PAC details for my account to swith yesterday. There was an issue with the original phone delivery by dpd and I had an email to say there was a delay then updated emails stating I had been sent a replacement for the delayed delivery. This arrived however the phone hasn't activated on my ported number and when trying to call my number it's an automated message stating this number isn't able to connect so now I have no active phone 

Best answer by WelshPaul

Quickest way to get this resolved would be to speak to a live chat agent.

https://idmobile.co.uk/live-chat

(Tell the bot you want to speak to a person)

View original

    2 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 3097 replies
    • Answer
    • April 12, 2025

    Quickest way to get this resolved would be to speak to a live chat agent.

    https://idmobile.co.uk/live-chat

    (Tell the bot you want to speak to a person)

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    1 person likes this
    • D
      DeanoW
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • April 14, 2025

    Hi ​@DeanoW 

     

    Did you manage to speak to Live Chat and get this sorted?

     

    If not, please let us know so we can get in touch via community PMs.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement