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Phone number not recognised

  • 17 February 2022
  • 1 reply

Hi all

Ported number yesterday. When I ring someone my old ported number appears on there phone. If someone rings my old ported number is says the number is not recognised.

Any ideas.



1 reply

Userlevel 6
Badge +6

Hey @Brightonpablo, are you using an iPhone by any chance? If so, could you try the following?


1) Turn off iMessage (Settings > Messages)

2) Restart your phone (by pressing and holding the on/off button)

3) Tap Settings > Phone > My Number and confirm that it is correct.

4) If it is not correct, please enter the correct number

5) Turn iMessage back to On (Settings > Messages)

6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"


It’s also worth following basic troubleshooting steps like powering down the phone, removing the SIM for 15 minutes and trying again. If you’re still having issues after that, I’d recommend speaking to the Live Chat team so they can raise a ticket for you.


Thank you,



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