Can’t make calls or texts (SMS’s). But can receive them.
No idea what’s happened with my daughter’s phone.
I set up the transfer online so have no idea what’s happened.
And I’m currently being charged by both ID and my previous supplier.
Can anyone help? I’m disappointed I can’t pick up the phone and speak to someone.
Actually I’m now longer being charged by my previous supplier and they’ve completely shut my account down so I can’t get a PAC or STAC number
What date did you ask the switch to take place,
At iD Mobile, there’s only online help & support. The main customer support channel is the online iD Live Chat service, where an adviser should be able to assist.
The iD advisors work between 9am - 8pm on weekdays - the iD chatbot works 24/7.
Actually I’m now longer being charged by my previous supplier and they’ve completely shut my account down so I can’t get a PAC or STAC number
Okay
Your old service provider would normally keep your old mobile number available for 60-days, before they return it to their pool of mobile numbers for new connections.
How do you access the live chat with a person and not a chat bot?
How do you access the live chat with a person and not a chat bot?
Tell the 24/7 iD chatbot you want to “talk to a person” - several times.
Hi
I’d recommend checking your device settings to ensure the number there is changed to the correct one.
Tom
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