Please advise my next step.
Over a week ago, I requested, and received an eSim. I provided the PAC code, and have your Transaction Code.
I have not received an email, or text, telling me the Switch has happened.
My original, and my new iD Sim, are both showing their respective numbers when I look in IOS Mobile Services.
I travel abroad today, and want to be confident my clients can reach me on the eSIM.
I really hope to hear from you today.
Best wishes,
Ali
+26Have to tried removing the original SIM from the iOS device with your iD eSIM,
Just to say, it’s a grey area, but the iD Mobile terms state their network services are for your own personal use, not business or commercial use.
+22If the port was successful your old SIM would have disconnected and should show no service. If both SIM’s have service then probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+24Hi
Welcome to the Community!
Please let us know if you still have issues and we can PM you to investigate further.
Kash
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