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Porting my number

  • December 29, 2020
  • 8 replies
  • 277 views
P
Community Member

Can you tell me if my number is being ported from ee to ID please. The assistant at car phone warehouse said she had starters the process (on sat 26th dec) however when I look at my we account it dosnt indicate it’s being processed?

Thanks

Paula

Best answer by Michelle H

Hi @Kishan 

 

I’m very sorry once your number has ported over, we are unable to reverse the port.

 

Michelle 

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8 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • December 30, 2020

Hi @Paulamarie2677,

Due to the Christmas period and the various bank holidays, porting at this time will be delayed I’m afraid. If it was requested on the 26th December then the number should be with us by the end of the day today (30th December).

Please let us know tomorrow if the number has not come across.

Ryan

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Kishan
Community Member
  • Kishan
  • Community Member
  • 0 replies
  • December 31, 2020

Hi there 

I received a text message from IDMOBILE that said it encountered a problem with porting my phone number but when I log on the app,it says it will change next Tuesday  5th Jan

What shall I do?

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • January 4, 2021

Hi @Kishan,

Has your app changed since posting your message? If not then I would expect it to come through fine tomorrow. Please let us know if that is not the case and we’ll look into this further.

Ryan

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Kishan
Community Member
  • Kishan
  • Community Member
  • 0 replies
  • January 4, 2021

Hi there 

I have had a change of heart and I do not want my old number to be ported over to Idmobile,my transfer is due to take place tomorrow  but I would like to cancel this.How do I go about doing this?

Michelle H
iD Mobile Employee
  • Michelle H
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • January 6, 2021

Hi @Kishan 

 

I’m very sorry once your number has ported over, we are unable to reverse the port.

 

Michelle 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
K
Active Contributor
  • Kev8447
  • Active Contributor
  • 8 replies
  • May 20, 2021

Had this msg: We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. Please contact Customer Services www.idmobile.co.uk/contact-us. I've checked all the information and there seems to be no errors. How do I contact Customer Services 

K
Active Contributor
  • Kev8447
  • Active Contributor
  • 8 replies
  • May 20, 2021

Had, not hot.

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • May 20, 2021

Hi @Kev8447,

 

We’ll drop you a Private Message now to perform that port manually for you.

 

Will

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K
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    Kev8447

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