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Problem with information submitted during PAC transfer

  • May 7, 2025
  • 6 replies
  • 175 views
I
New Contributor

I'm trying to transfer my old number to ID but I'm having issues doing so. I keep getting an error saying "we've tried to process your PAC but there's an issue with the information submitted. I'm not sure what to do and can't find the live help or contact number fo ID mobile. Please any help would be great full.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Illieight   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    6 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 7, 2025

    Hi ​@Illieight  I am sorry to hear this. Are you using the transaction number from your emails from us? This will begin with a ‘4’

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    New Contributor
    • Illieight
    • Author
    • New Contributor
    • May 7, 2025

    Hi ​@Siân 

     

    Yes I used the transaction number on the order email. I tried 5 different times and still no luck.

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 7, 2025

    OK, have you tried clearing your cache/cookies ​@Illieight ?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • May 7, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Illieight   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    New Contributor
    • Illieight
    • Author
    • New Contributor
    • May 8, 2025

    Okay thank you l, I will do that.

      Siân W
      iD Mobile Employee
      Forum|alt.badge.img+19
      • Siân W
      • iD Mobile Employee
      • May 8, 2025

      Please let us now how you get on ​@Illieight  and if you need any further assistance.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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