I’m a new customer.
I have received my first bill but I am unable to see it.
I have registered online, I feel I have registered on the app (re-registered) each time I get to the enter the one time pass code but never receive the email containing the one time pass code. This is very frustrating. Please can you advise how I sort this.
Thanks
Solved
Re-registering
+10Contact them directly using CHAT.
+25
The one time password is sent I believe via SMS, not via email, please uninstall/reinstall the app and try again and/or try the website too.
Tom
Hi Tom,
through the app it’s not a one time passcode via sms. It states we’ve sent you an email. I have uninstalled and reinstalled the app with no such luck. I have tried through the webpage but keep getting redirected to the app.
Ashleigh
+24Hey there
Have you also checked your junk and spam folders?
Or tried a different email address at all?
If still issues, please contact us via our live-chat:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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