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I’m a new customer. 
I have received my first bill but I am unable to see it. 
I have registered online, I feel I have registered on the app (re-registered) each time I get to the enter the one time pass code but never receive the email containing the one time pass code. This is very frustrating. Please can you advise how I sort this. 
Thanks 

Contact them directly using CHAT.

Hi @Ashleigh1988 

 

The one time password is sent I believe via SMS, not via email, please uninstall/reinstall the app and try again and/or try the website too.

 

Tom

Hi Tom, 

through the app it’s not a one time passcode via sms. It states we’ve sent you an email. I have uninstalled and reinstalled the app with no such luck. I have tried through the webpage but keep getting redirected to the app. 
 

Ashleigh 

Hey there @Ashleigh1988, sorry to hear that.

 

Have you also checked your junk and spam folders?

 

Or tried a different email address at all?

 

If still issues, please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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