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Received new phone ported old number, can't creat ID account

Mark Vickers
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 Contributor

Hi, 

I purchased yesterday to receive the phone today, I thought I would be clever and port old number over, this is activated. I have my device and my ported number is working. Great! 

Now I have come to register for my ID account, and I cannot. The form requests my number, and won’t accept my ported number, only the none working number is accepted. Of course I cannot receive a text on this number to activate. 

What do I do please? 

Thanks, apart from this the hand over has been fantastic.

Kindest regards,
Mark.

Best answer by Tyler C

Hey there ​@Mark Vickers, thank you for reaching out.

 

If your port was to complete today, or has only just completed, then it can take up until 10pm for all to fully complete.

 

Therefore, please await until 10pm, and then try registering with your ported over number, and all should work fine by then at the latest with the registration.

 

If not, please get back in touch tomorrow and we can investigate further.

 

Thanks,

Tyler

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    Tyler C
    iD Mobile Employee
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    • Tyler C
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    • March 18, 2025

    Hey there ​@Mark Vickers, thank you for reaching out.

     

    If your port was to complete today, or has only just completed, then it can take up until 10pm for all to fully complete.

     

    Therefore, please await until 10pm, and then try registering with your ported over number, and all should work fine by then at the latest with the registration.

     

    If not, please get back in touch tomorrow and we can investigate further.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Mark Vickers
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    • Mark Vickers
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    • Mark Vickers
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    • March 18, 2025

    Thanks Tyler, 

    Makes perfect sense, I guess the DB needs time to update. 

    Thanks for your help. It will auto remediate on it’s own which is perfect.

    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
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    • Tyler C
    • iD Mobile Employee
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    • March 18, 2025

    You’re very welcome ​@Mark Vickers, and welcome to iD!

     

    We’re here if you need us!

     

    Have a lovely day 😀

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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