Hi, I have recently joined you from O2 and am totally happy with my SiM and signal on my phone so wanted to switch my daughters too. I was declined can I ask the reason for this and why you do a hard check even though I am already a customer with a good score. Can I also ask when I can try again and switch?
Refusal of a SIM only contract
Userlevel 8
+6
Hi
For any new contract we do a hard credit search, I’m sorry to hear you’ve failed a hard credit search.
We’d recommend leaving at least 90 days between hard credit search attempts.
Tom
OK I had now had a 115 drop in score would this be down to you if so I would like to complain as I was unaware you couldn’t open three lines as I have not had an issue in the past with other providers opening contracts for myself and my daughters
Userlevel 8
+6
Hi
If you’d like to make a complaint, please see the following;
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
However please note iD Mobile are obligated to report your credit file correctly, if you’ve performed a credit search, we can’t remove it.
Tom
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