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Replacement SIM not activated

  • 15 February 2022
  • 2 replies

I have recently activated a replacement SIM card in my daughters phone but it will not receive signal or work. I tried to reactivate the SIM card and it said the SIM card was active.  Can you please help?


2 replies

Userlevel 8
Badge +5

Hello @Andy Craig

I recommend using the Live Chat service and ask them to process your SIM swap.

Make sure you start your chat between 9am - 8pm weekdays and 9am - 6pm weekends.

By chatting within these time periods you’ll get a real person in the iD customer support team.

Also, you should type “talk to a person” once you get connected, to avoid the 24/7 chat-bot.

Otherwise, try contacting iD via a PM on one of their social media channels:

  1. Facebook
  2. twitter

There should be iD agents 8am - 8pm weekdays and 9am - 5:30pm weekends.

Otherwise, you’ll be waiting for iD to reply to this post at a later date.

Anyway, good luck.

Userlevel 6
Badge +6

Hi @Andy Craig, did you manage to speak to the Live Chat team and get this sorted?

it’d also be worth entering your postcode here to see if there’s any sort of service disruption ongoing in your area


Thank you,



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