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Request to find info on my already placed order

A
Community Member

Hi there, 

I put an online order to buy iPhone a while ago. I was issued an oder no few days ago which I still have it as screenshot but, I haven't been confirmed an order through email or phone call neither I have heard any outcomes on my placed order. I'm not sure, where and how I can track on my placed order. Please do let me know how to get to you. 

 

Thanks. 

Best answer by WelshPaul

Atifanwar wrote:

Hi there, 

I put an online order to buy iPhone a while ago. I was issued an oder no few days ago which I still have it as screenshot but, I haven't been confirmed an order through email or phone call neither I have heard any outcomes on my placed order. I'm not sure, where and how I can track on my placed order. Please do let me know how to get to you. 

 

Thanks. 

The quickest way to get an update on your order is to call the iD Mobile iD sales team on 020 7139 1397, during normal office hours.

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    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 928 replies
    • April 4, 2025

    Have you checked your spam/junk email folder for any emails?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 4, 2025

    Hi ​@Atifanwar 

     

    I’d recommend double checking spam/junk emails as they may have ended up there.

     

    If you’re still not seeing anything, please let us know so we can get in touch.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 2760 replies
    • Answer
    • April 13, 2025
    Atifanwar wrote:

    Hi there, 

    I put an online order to buy iPhone a while ago. I was issued an oder no few days ago which I still have it as screenshot but, I haven't been confirmed an order through email or phone call neither I have heard any outcomes on my placed order. I'm not sure, where and how I can track on my placed order. Please do let me know how to get to you. 

     

    Thanks. 

    The quickest way to get an update on your order is to call the iD Mobile iD sales team on 020 7139 1397, during normal office hours.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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