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Request to find info on my already placed order

  • April 3, 2025
  • 3 replies
  • 481 views

Hi there, 

I put an online order to buy iPhone a while ago. I was issued an oder no few days ago which I still have it as screenshot but, I haven't been confirmed an order through email or phone call neither I have heard any outcomes on my placed order. I'm not sure, where and how I can track on my placed order. Please do let me know how to get to you. 

 

Thanks. 

Best answer by WelshPaul

Hi there, 

I put an online order to buy iPhone a while ago. I was issued an oder no few days ago which I still have it as screenshot but, I haven't been confirmed an order through email or phone call neither I have heard any outcomes on my placed order. I'm not sure, where and how I can track on my placed order. Please do let me know how to get to you. 

 

Thanks. 

The quickest way to get an update on your order is to call the iD Mobile iD sales team on 020 7139 1397, during normal office hours.

3 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 4, 2025

Have you checked your spam/junk email folder for any emails?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • April 4, 2025

Hi ​@Atifanwar 

 

I’d recommend double checking spam/junk emails as they may have ended up there.

 

If you’re still not seeing anything, please let us know so we can get in touch.

 

Tom


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 13, 2025

Hi there, 

I put an online order to buy iPhone a while ago. I was issued an oder no few days ago which I still have it as screenshot but, I haven't been confirmed an order through email or phone call neither I have heard any outcomes on my placed order. I'm not sure, where and how I can track on my placed order. Please do let me know how to get to you. 

 

Thanks. 

The quickest way to get an update on your order is to call the iD Mobile iD sales team on 020 7139 1397, during normal office hours.