Good morning, I have a problem with this bill from August and September. I know I wasn't away from UK in Canada. However I'm asking kindly. I didn't know that will be charged for high amount of income cold receiving. I'm really sorry about this. I would like to kindly ask is any chance you can give me a refund because I didn't know this much charge and also I am valuable customers for you. I have two account with you please. This is my first time I had a mistake. I won't do it on the future and again please give me some refund. It will be grateful. Thank you very much.
Solved
Roaming Charges
Best answer by Kash
Hi
Welcome to the Community!
Roaming abroad can be expensive if you aren’t within an EU inclusive roaming destination.
You can find the charges at the link below:
Unfortunately we can’t refund roaming charges as this is for usage abroad.
The link may help you for future charges.
Kash
Good morning, I have a problem with my bill from August and September time. I wasn't in UK but I didn't know the high amount will be charged to me. I'm really sorry about this. This is my first time and also I am valuable customers for you. I have a two account with you. Is any chance you can give me a refund for me please? I won't do it in the future. Many thanks.
+24Hi
Welcome to the Community!
Roaming abroad can be expensive if you aren’t within an EU inclusive roaming destination.
You can find the charges at the link below:
Unfortunately we can’t refund roaming charges as this is for usage abroad.
The link may help you for future charges.
Kash
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