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Question

Samsung Offer


Hi all

 

I've been on ID mobile for a few months now and I've just remembered that when I joined I got an offer with the Samsung phone I chose. It was a free case, fast charger and something else I can't remember what. I filled in the claim form and sent it off and that was that. Now, a few months later I've heard nothing and cannot find where I filled this form out, or where I sent the form to (all online). How do I go about finding out where my little freebie offers have gone? 

 

Thanks for reading.... 👍

3 replies

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  • iD Mobile Employee
  • 414 replies
  • July 3, 2025

Hi ​@Wagdog16 

 

We’re sorry to hear this.

 

Was the promotion directly with Samsung?

 

Which device did you purchase?

 

Anika


  • Author
  • New
 Contributor
  • 1 reply
  • July 3, 2025

Hi, it was a promotion via Samsung. I found out today that they replied to my claim - however their reply via email went straight into my junk folder and I never received it. Because I didn't realise this they rejected my claim 1 week later. Bit narked to be honest. 


Forum|alt.badge.img+4
  • iD Mobile Employee
  • 414 replies
  • July 3, 2025

Hi ​@Wagdog16 

 

We’re sorry about that.

 

We would recommend contacting Samsung directly.

 

Anika