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screen problem warranty

  • December 21, 2024
  • 1 reply
  • 136 views

Nikki Heath
Community Member

Hi I had my phone few months ths ago now there a problem with the screen is it covered by warranty? As it's near enough brand new

Best answer by Lauren

Hi ​@Nikki Heath, I’m sorry to hear that you’ve got a problem with the phone screen.

If you’ve got an iPhone, the warranty will be valid for 12-months.

If you’ve got an android device, most manufacturers offer a 24-month warranty. 

You’ll be able to visit any local Currys store for a member of staff to review the device and/or send this off for repair under your warranty.

However, if there are any cracks/physical damage to the screen this will void your warranty and you will likely need to pay for the screen to be repaired. Water damage also voids the phone’s warranty.

I hope this helps.

-Lauren

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Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • December 21, 2024

Hi ​@Nikki Heath, I’m sorry to hear that you’ve got a problem with the phone screen.

If you’ve got an iPhone, the warranty will be valid for 12-months.

If you’ve got an android device, most manufacturers offer a 24-month warranty. 

You’ll be able to visit any local Currys store for a member of staff to review the device and/or send this off for repair under your warranty.

However, if there are any cracks/physical damage to the screen this will void your warranty and you will likely need to pay for the screen to be repaired. Water damage also voids the phone’s warranty.

I hope this helps.

-Lauren