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Setting up account

  • October 24, 2024
  • 1 reply
  • 38 views
J
Community Member

I am a new customer to iD mobile. I am switching from BT and provided my PAC on my order, setting my switch date to today. I have not received a text to say that I have had this switch over and my text messages aren’t sending? I have created my account today, but I cannot see anything about my billing linked to my account. I’m unsure if I’ve set up my account correctly? Is there anything I needed to do? It wasn’t clear on your website as I have already provided my PAC code 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • October 24, 2024

    Hi @JennerT 

     

    Welcome and thanks for posting to us here on the community.

     

    On the day of your number porting order, the process can complete anytime between 8am and 10pm. 

    Please let us know if for any reason, this does not go ahead and we will be happy to assist further. 

     

    Thanks, 

     

    Nat

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