Hi ​@josdad11,

I understand, that’s a frustrating spot to be in.

To set up and log into your iD Mobile account, you normally need access to your iD Mobile number, because it sends a security code (OTP) to verify your login.

So if you don’t yet have access to the new number, you won’t be able to fully register or log in just yet.
 

Here’s what you can do:

First, check if your SIM/eSIM is active yet. Once it connects to the network and you can receive texts or calls, you’ll be able to complete registration.

If your number hasn’t ported over yet (from your old network), the PAC transfer may still be in progress  and logging in won’t work until that completes.
 

In the meantime, wait for the “Welcome to iD Mobile” message confirming activation/porting

Lamiya

Thank you, I have PAC no but cant log it. I did my wife’s some months ago and it was perfect, mine is going horrable wrong.

Peter H

Was there no documentation on SIM Card letter?

Being sorted out by ID Support now thank you

Hi ​@josdad11,

Please confirm if this has now been sorted or if you still require assistance.

Thanks,
Hosai 

All sorted thank you, should be ported over Thursday.

Hi Owethu,

Not sure if you are about tonight, l have not yet received SIM and was hoping the Porting over could be put back until Friday?

Regards

Peter H

Hi ​@josdad11,

Thanks for your message.

We can certainly move your number transfer if needed, however you also have the option of collecting a replacement SIM from any Currys store to speed things up.

Please let us know whether you’d like us to push the transfer back, or if you’d prefer to collect a new SIM and continue with the original transfer as planned.

We’re happy to help!

Regards,

Gemma M

The iD Mobile Social Media Team

Can I message PAC from isle of Man number?

No thank you do nothing, number has been ported over and new SIM due to be delivered shortly 

So the new sim will be with my old number?

ITEM RESOLVED NO FURTHER ACTION NEEDED.

Hi ​@josdad11,

Thanks for letting us know that the issue has been resolved. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@UltimateTaxis,

Unfortunately not. The PAC by text service is only available for UK mobile numbers. Any number that you are wanting to put on your iD Mobile plan would need to start with +44 / 0044.

Regards,

Gemma M

The iD Mobile Social Media Team

Well mine start with +44 ​@Gemma M 

Awaiting SIM card but have all details can I get a date to switch anyway

Hi ​@Stanley78,

We'd recommend waiting until you've received your iD Mobile SIM before arranging your number switch.

This helps to ensure that everything is ready before the transfer takes place and prevents you from temporarily losing access to your number while you're waiting for the SIM to arrive.

Once you've received your SIM, you can then arrange the switch and we'll be happy to help if you need any assistance.

Regards,

Gemma M

The iD Mobile Social Media Team