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SIM Card Activation Issue

  • April 1, 2021
  • 1 reply
  • 118 views
A
Community Member

see above


Moderator Edit to include the message in the dedicated message space rather than in the subject:

“new phone received tuesday, new SIM card number input on line, no text message received stating activation complete.”

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1 reply

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • April 1, 2021

Hi @Artura1,

I’m sorry to hear about this. Have you upgraded with us? If so, does the old SIM card still work?
When activating a new SIM card, it should happen within an hour. I’d also recommend restarting the phone to see if this helps.

Ryan

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