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sim card has not arrived, cant speak to anyone.

A
New
 Contributor

Hi there,

 

I’ve not received my SIM card since ordering on the 6th June ‘24.

 

I’m paying for a service that I cannot currently use.

 

It also seems impossible to speak to anyone about it.

 

I’m also not in a position to go and visit the local Curry’s as I do not drive. (I heard that this is an option).

 

Please would it be possible for a new sim to be sent out?

 

Perhaps its worth sticking to my previous provider as this seems very long.

 

Thank you.

    6 replies

    A
    New
 Contributor
    • Alaricooo
    • Author
    • New
 Contributor
    • 3 replies
    • June 21, 2024

    Hello, is anyone there to help with my query please?

    Thanks

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12152 replies
    • June 21, 2024
    Alaricooo wrote:

    Hello, is anyone there to help with my query please?

    Thanks

    Unfortunately @Alaricooo, this online iD forum isn’t for real-time help & support. 

    Use the iD online Live Chat service, and speak to the iD customer service team. 

    Tell the 24/7 iD chatbot you want to “talk to a person” - which may need repeating a few times.

    The Live Chat advisers work between 9am - 8pm on weekdays (9am - 6pm at weekends).

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3627 replies
    • June 25, 2024

    Hey there @Alaricooo, welcome to Community! We’re sorry to hear about your SIM delivery.

     

    As @andewhite has kindly suggested, we’d recommend contacting our live-chat for further support, who will be able to send you out a free replacement iD SIM card for free if you cannot get to a Currys store:

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New
 Contributor
    • Alaricooo
    • Author
    • New
 Contributor
    • 3 replies
    • July 4, 2024

    Thank you for your replies!

     

    Unfortunately, I have tried using the live chat several times but it does not work.

     

    The page does load, although there is no link to the live chat itself.

     

     

     

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12152 replies
    • July 4, 2024
    Alaricooo wrote:

    Thank you for your replies!

     

    Unfortunately, I have tried using the live chat several times but it does not work.

     

    The page does load, although there is no link to the live chat itself.

     

    Okay @Alaricooo, have you tried:

    • Allowing popup windows in your web browser?
    • Using a different web browser?
    • Using an incognito / inprivate window in your web browser?

    Otherwise, you can also send a PM to iD support using Facebook Messenger or X (formerly Twitter).

    In your situation, I’d have returned my order in its cooling off period - over two weeks to get a replacement iD SIM doesn’t seem right.

     

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8182 replies
    • July 17, 2024

    Hi @Alaricooo 

     

    Sorry to hear this, do you still require assistance with this?


    Please let us know if so so we can get in touch.


    We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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