Hi Julie, welcome to the community.

I am sorry to hear that your SIM card hasn’t yet arrived. If you would like to pick up a replacement from a Currys store you can; or we can assist you with this here. Please let us know how you would like to proceed.

I have had the same issue - no delivery after 5 days and no message from DPD to say it's on its way. Transaction number: 437703204

I also have no network at all because I mistakenly started the switchover pro was from my old number and now I have neither network!! Urgent help needed.

Hey @Hannah Hughes,

SIM cards are sent via Royal Mail so there isn’t any tracking for it.

The quickest way is to pick up a replacement via Currys and this can be activated.

We can PM you here and send a replacement but this would take 1-2 working days to be delivered.

Let us know how to proceed.

Mohammed

Thank you  Mohammed, I was able to go to Currys and get a SIM. The problem I have now is that I started transferring my number (before I had a SIM) but couldn't finish it, but now I seem to have access to neither networks. I can't register my number though the online form as I can't receive a text message to go through the process, and I can't finish transfering my number as it says permission denied. Can you help?

Hi @Hannah Hughes 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom