I had a contract with id for 2 years, in the last past of this contract the new iPhone came out. I bought another contract during my first contract so when the original contracts is finished I had a new phone and new number. Yesterday the original contract expired and now the new sim isn't working, my old id account is deleted and I don't know what this new sim number is to makee another account or to activate it. I didt receive a welcome pack or nothing just confirmation of a direct debit. Now I have a new phone but no working sim. Tired using my old and new sim both are no service. Please help!!!!
+25Hi
The two plans are completely separate, are you sure you didn’t cancel both plans here?
I’m not entirely sure what’s been done here.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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