Hi I'm new to id mobile.I ordered 2 sim cards to change from Vodafone I got both puk codes to keep both numbers.But only one sim card has changed over.They both should have changed on the 17th as ordered.Any help would be great. Thankyou I ordered them at the same time

Try switching the handsets off and back on again. Failing that probably best to resolve this issue by using the iD onlineLive Chatservice, to speak to a customer adviser @grantgoldupThe advisers work until 8pm on weekdays and 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.Its also a PAC code you need to port your number not a PUK code.

Hi @grantgoldup,Welcome to the Community!I hope that this is resolved but if you still require assistance you and get back to us here.Kash

sim hasnt changed ove | iD Mobile Community

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