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Question

sim hasnt changed ove

G
Community Member

Hi I'm new to id mobile.

I ordered 2 sim cards to change from Vodafone I got both puk codes to keep both numbers.

But only one sim card has changed over.

They both should have changed on the 17th as ordered.

Any help would be great. Thankyou

 

I ordered them at the same time

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 907 replies
    • April 22, 2025

    Try switching the handsets off and back on again. Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@grantgoldup 

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Its also a PAC code you need to port your number not a PUK code. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • April 22, 2025

    Hi ​@grantgoldup ,

    Welcome to the Community!

    I hope that this is resolved but if you still require assistance you and get back to us here.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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