Hi I'm new to id mobile.
I ordered 2 sim cards to change from Vodafone I got both puk codes to keep both numbers.
But only one sim card has changed over.
They both should have changed on the 17th as ordered.
Any help would be great. Thankyou
I ordered them at the same time
Best answer by MZone
Try switching the handsets off and back on again. Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Its also a PAC code you need to port your number not a PUK code.
+22Try switching the handsets off and back on again. Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Its also a PAC code you need to port your number not a PUK code.
+24Hi
Welcome to the Community!
I hope that this is resolved but if you still require assistance you and get back to us here.
Kash
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