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sim not delivered

  • May 1, 2025
  • 2 replies
  • 100 views
Isaac Figliuoli
Community Member

I was supposed to get my sim card two days ago. I got the email saying it has been delivered- but it hasn't. What do I do? Royal Mail guidelines says I should contact the sender, but I see no customer service email here.

Best answer by Tyler C

Hey there ​@Isaac Figliuoli, we’re very sorry to hear that. Please see below how to get a replacement SIM card:

 

 

Thanks,

Tyler

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 1, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Isaac Figliuoli   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • May 1, 2025

    Hey there ​@Isaac Figliuoli, we’re very sorry to hear that. Please see below how to get a replacement SIM card:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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