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Question

sim not delivered


Isaac Figliuoli
Community Member

I was supposed to get my sim card two days ago. I got the email saying it has been delivered- but it hasn't. What do I do? Royal Mail guidelines says I should contact the sender, but I see no customer service email here.

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 979 replies
  • May 1, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Isaac Figliuoli   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • May 1, 2025

Hey there ​@Isaac Figliuoli, we’re very sorry to hear that. Please see below how to get a replacement SIM card:

 

 

Thanks,

Tyler