Hi. All apps work ok on WiFi but some do not work when using mobile data. How do we resolve this? Had phone a few months now and still struggling.
Solved
Some Apps not working on mobile data
Best answer by Tom
Hi
Okay, have you tried a network settings reset?
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
+26Some apps have settings, which stop them working with a mobile data network connection,
Have you checked the settings of the problem apps - perhaps they’re configured to only use a Wi-Fi network connection.
Hi yes. We have compared settings on my phone and husbands. We have same phone and same plan - apps work on one phone but not the other when using the mobile data. Baffled!
+24Hey there
Sorry to hear that.
When you have this issue, is it just at home, or everywhere please?
Thank you,
Tyler
Hi. It is anywhere where I try to use mobile data. It can be any WiFi and all the apps work fine. But when no WiFi is available and I have to use mobile data certain apps don’t work.
+25Hi
Okay, have you tried a network settings reset?
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
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