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Question

Switch day - no mention of number transfer

C
Community Member

Today is my switch day to iD. I got and gave a PAC code during registration last week. I got a different (temporary?) iD number immediately on signup. I have received notification from my old provider that I am leaving them today and from iD that I am joining them today. There has been no mention of my number porting over. Apart from waiting until 10pm tonight is there a way to confirm that my number is to be ported? I want the reassurance as I use my number for business and would be inconvenienced if there were issues.

 

Thank you.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • April 22, 2025

    Okay ​@Crwilliams59, you can double-check your switch is scheduled for today by having a web chat with an iD customer adviser. 

    Does you old provider’s SIM still work?

    The iD advisers work until 8pm on weekdays - just tell their 24/7 chatbot you’d like to “talk to a person”.

    Just to say, it’s a grey area, but the iD Mobile terms state their network services are for your own personal use, not business or commercial use.

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • April 22, 2025

    Hi ​@Crwilliams59,

    Welcome to the Community!

    If you have any issues we can help you out here via PM.

    However hopefully the number should be ported over if the old network provide line is now disconnected.

     

    Kash

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