switch hasn’t worked properly don’t know what to do with Settings

​@samjammer71  Hello when you say switch I take it you meant port to bring a phone number to a new network? If so part of the porting sometime limited service are I use, be it calls, text etc.

When was your port scheduled for? 

If the date has passed turn your phone off for about 2 minutes and back on again this sometimes refreshes the network settings. 

Also just have a read of this information below which I found on here. 

Port Number Information

Porting Process

UK mobile number transfers do not happen immediately. The switch can occur sometime between 8am - 10pm on the scheduled date. There might be several hours between the old provider's SIM not working and the kept number working with the new SIM.

Cancelling a Port Request

If you have requested to move your number from a different network to iD Mobile, you can contact iD Mobile to cancel the request if it's not too late. However, if you are porting out of iD Mobile, you need to contact the new network for assistance.

Joe

Hi ​@samjammer71,

Welcome to the Community!

As advised, please restart the handset and reset your network settings.

Secondly please ensure that the number is displayed correctly in your call/phone and message settings.

Kash

Hello

it still lists the id mobile number I can’t seem to remove it. I have set my old kept number as the main one now and it seems to have worked. Not sure why the id number has to be there is I’ve been transferred over correctly. Thank you for help 

Hi ​@samjammer71,

Is this now resolved?

It’s worth resetting your network settings and restarting the handset if you have issues such as these.

Kash