I have entered all information to maintain old number from old network but got the following error. Why is it please help
We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.
Best answer by Daz_S
Hi there
I would suggest you contact iD via their live chat. They can take the PAC and process it for you (or check to see if you already gave it to them)
Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat.
(after filling out the required fields type talk to person to bypass their automated chat bot)
+21Hi there
I would suggest you contact iD via their live chat. They can take the PAC and process it for you (or check to see if you already gave it to them)
Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat.
(after filling out the required fields type talk to person to bypass their automated chat bot)
The problem is solved now. While doing live chat after providing new PAC the porting worked. The PAC I received earlier was either expired or wrong.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
