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Switched from another provider, used PAC code but still on both networks, being charged on both networks, nobody able to help!

  • July 18, 2025
  • 1 reply
  • 101 views
B
Community Member

Hi

Am at my wits end please can anyone help.

1. Started a new contract with iD moving from 02. Given a pac code and esim. Followed steps correctly.new phone good to go 

 

2. Realised we were still on 02 network, ASWELL AS iD!! Paying two contracts. Using 02 network predominantly. 

 

3. 02 have now provided us with a new pac code.

 

4. I can't use the new PAC code as we don't know the transaction number, so can't go any further. Can't speak to anyone to help. Tried calling and they're unhelpful. Referring us to 02/Curry's / and going round in circles as they refer us to iD!!!

 

Driving us insane. Please please if anyone can help us find a way of getting round this transaction number i would be so grateful.

Best answer by Natalie W

Hello ​@BettyBallerina 

 

Thank you for getting in touch. 

 

We are very sorry to hear this has happened. 

Your transaction number will be in the welcome emails received when joining iD Mobile. 

Please check your junk/spam folder if you are unable to locate these. 

 

If you still require assistance, please let us know and we can send you over a private message.

 

Natalie 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • July 21, 2025

    Hello ​@BettyBallerina 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear this has happened. 

    Your transaction number will be in the welcome emails received when joining iD Mobile. 

    Please check your junk/spam folder if you are unable to locate these. 

     

    If you still require assistance, please let us know and we can send you over a private message.

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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