Active Contributor

Solved

switching

Forum|Forum|1 year ago
December 2, 2024
30 replies
913 views

My old provider used to still showing in phone settings even though I had a PAC and I have been given a new ID number

Best answer by andewhite

… And I still don’t understand why they initially gave me a new (ID) number which has since disappeared now…

Getting a randomly assigned new number, when joining a new service provider, is a standard procedure for all the UK mobile networks, @nickobt.

Because any given mobile number can’t function properly if active on two different networks, you’re assigned a new mobile number for the network connection to your new provider.

UK mobile number transfers don’t happen immediately and there’s always some down-time while the number you want to keep is disconnected from the ‘old’ network and connected to the ‘new’ network. The initial (new) number is disconnected (from the network), and recycled for use elsewhere during the switching process.

Daz_S

Platinum  Contributor

Are you sure it was your previous providers number showing @nickobt?

And not the number iD allocated on the SIM before your PAC took place?

This might help

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

nickobtAuthor

Active Contributor

Thanks for reaching out. What I meant was my old provider (EE) is still showing in Mobile Service > SIMs. Plus I still can’t make calls on either my old EE number which I kept with a PAC or my new ID number. Thanks!

Daz_S

Platinum  Contributor

So it looks like you’re using an iPhone.

When did you sign up to iD and when did you give the PAC to iD?

Also, have you removed the EE SIM from the phone? If it is still in then it sounds like the EE service is still active. Once the EE service stops you then put the iD SIM in, then you would need to restart your phone.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

nickobtAuthor

Active Contributor

Ah yes! I still have the physical SIM in the phone but have an eSIM with ID. I’ll try removing the physical SIM. Thanks. I switched about 3-4 days ago. .

N

nickobtAuthor

Active Contributor

Hi Daz. You seem like the one with the answers! I removed the physical EE sim but now do not have my old EE number and consequently only one number (the new ID one) and what’s more Apple are getting twitchy about my new number not being associated with my iPhone. Help! Any ideas? 😂

Daz_S

Platinum  Contributor

Ah yes! I still have the physical SIM in the phone but have an eSIM with ID. I’ll try removing the physical SIM. Thanks. I switched about 3-4 days ago. .

I would have thought your old EE service should have ended, but it kinda looks like the EE service might have been active.

I removed the physical EE sim but now do not have my old EE number and consequently only one number (the new ID one) and what’s more Apple are getting twitchy about my new number not being associated with my iPhone. Help! Any ideas?

So is this YOUR old number you used on EE, or a number you don’t recognise?

If it’s a number you don’t recognise it would be advisable to restart your phone (BUT I’m fairly sure the eSIM should have been put into SIM 1 - so this might not work). Then you would then need to go back up to the link I posted earlier - you need to get the iD SIM to kick in and for the phone to start using your original number.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

nickobtAuthor

Active Contributor

Thanks Daz. Basically when I switched I wanted to keepy old EE number. Hence I got a PAC. on the day of the switch Id have me a new number and I was unsure which to use as “primary” or “secondary”. For a day or two I was unable to make any calls off either number so made the ID number “primary” and removed the physical EE sim. That’s ok but now of course I only have one number (not two as promised) and Apple ID doesn’t recognise the new ID number. lol. Honestly. I think I may switch back to EE at this rate!

Daz_S

Platinum  Contributor

No problem @nickobt happy to try and help

...Basically when I switched I wanted to keepy old EE number. Hence I got a PAC. on the day of the switch Id have me a new number and I was unsure which to use as “primary” or “secondary”.

Ok. The number iD gave you at the time of your order can be used as a permanent number IF you didn’t want to use your old number

Or being as you used a PAC is then becomes a temporary number - when your number changes this temporary iD one is deleted and no longer functions. This might be where things went wrong.

For a day or two I was unable to make any calls off either number so made the ID number “primary” and removed the physical EE sim.

Normally your phone can have no number for around 1 day if the PAC was used in the week, or can take 2 days if the PAC was used on a Friday or over the weekend. So you made the temporary number primary? If you did then I wonder if the eSIM was inadvertently deleted.

That’s ok but now of course I only have one number (not two as promised) and Apple ID doesn’t recognise the new ID number. lol.

iD should NOT have told you you would have 2 numbers. The number iD issued would be deleted upon completion of the port (using the PAC). You can only have one iD number per account, whether that be the one they issued or your number you brought with you, not both.

In honesty, I would contact iD tomorrow and request a new eSIM. Then after chatting to them I would delete/remove any SIMs or eSIMs and start again. They will email it to you and you must open it on the phone you want to use it on.

This article shows how and when to contact iD and if their live chat doesn’t show

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

nickobtAuthor

Active Contributor

Thank you. I’ll try that. Any ideas how to contact ID?? ie not the community but ID themselves. You’ve been super helpful.

Daz_S

Platinum  Contributor

Yeah, use that link above - Live Chat FAQ

But I’ll copy it here too

Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.