Ordered two new SIMS for each of my daughters. Input the transaction code, PAC Code and relevant phone numbers for the first SIM with no problems.Second SIM I did exactly the same with all relevant details and I keep getting error messages. I have double checked the information I have input and all is accurate. How can I proceed?

Is the PAC different for each daughter, @Steve Way?If your old provider gave you a single PAC for yourdaughters' numbers, iD can’t process that online.Maybe best touse the iD online web chat service to submit your PAC.https://idmobile.co.uk/live-chatThe iD customer advisers work until 8pm on weekdays (6pm at weekends) - the iD chatbot works 24/7.

Thanks for both replies. Yes, two different PAC codes….first one submitted with no problem but second one giving error messages.However, I did manage to resolve this by chatting directly to someone at ID Mobile who confirmed the second PAC was now submitted and double-checked that it was assigned tothe correct mobile number.ID Mobile don’t make it easy to interact with a human - very frustrating trying to interact with a BOT withtheir limited and inappropriate options. I managed to get through to a humanby typing ‘Speak to a human’ in the Chat option.Hopefully all sorted, but have to wait until Monday to make sure the mobile number transfer has taken place - fingers crossed.

Switching details not recognised. How do I proceed?

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