Ordered two new SIMS for each of my daughters. Input the transaction code, PAC Code and relevant phone numbers for the first SIM with no problems.
Second SIM I did exactly the same with all relevant details and I keep getting error messages. I have double checked the information I have input and all is accurate. How can I proceed?
Best answer by andewhite
Is the PAC different for each daughter,
If your old provider gave you a single PAC for your daughters' numbers, iD can’t process that online.
Maybe best to use the iD online web chat service to submit your PAC.
https://idmobile.co.uk/live-chat
The iD customer advisers work until 8pm on weekdays (6pm at weekends) - the iD chatbot works 24/7.
+26Is the PAC different for each daughter,
If your old provider gave you a single PAC for your daughters' numbers, iD can’t process that online.
Maybe best to use the iD online web chat service to submit your PAC.
https://idmobile.co.uk/live-chat
The iD customer advisers work until 8pm on weekdays (6pm at weekends) - the iD chatbot works 24/7.
Thanks for both replies. Yes, two different PAC codes….first one submitted with no problem but second one giving error messages.
However, I did manage to resolve this by chatting directly to someone at ID Mobile who confirmed the second PAC was now submitted and double-checked that it was assigned to the correct mobile number.
ID Mobile don’t make it easy to interact with a human - very frustrating trying to interact with a BOT with their limited and inappropriate options. I managed to get through to a human by typing ‘Speak to a human’ in the Chat option.
Hopefully all sorted, but have to wait until Monday to make sure the mobile number transfer has taken place - fingers crossed.
Hi
We’re sorry to hear this.
We’re glad it’s been resolved for you.
If you need any further assistance, please let us know!
Anika
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