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switching my number to id

C
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 Contributor

I have my PAC code, however I don’t have a transaction number/welcome email so i can’t switch my number over. I am not sure what to do???

Best answer by andewhite

crunklebasket wrote:

I have my PAC code, however I don’t have a transaction number/welcome email so i can’t switch my number over. I am not sure what to do???

You can use the iD online Live Chat service to submit your PAC, @crunklebasket.

Just tell the 24/7 iD chatbot you want to “talk to a person”. The advisers work until 8pm on weekdays. 

Alternatively, contact iD support privately using Facebook Messenger.

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5 replies

A
Active Contributor
  • Alcie
  • Active Contributor
  • 6 replies
  • June 5, 2024

Don’t do it! iD are absolutely terrible, especially since launching the new app, which is not fully tested and they don’t know how to solve any of the bugs. Go elsewhere.

C
New
 Contributor
  • crunklebasket
  • Author
  • New
 Contributor
  • 1 reply
  • June 6, 2024
Alcie wrote:

Don’t do it! iD are absolutely terrible, especially since launching the new app, which is not fully tested and they don’t know how to solve any of the bugs. Go elsewhere.

unfortunately i’ve already switched haha i just am really stuck at this point in time, i need my phone number because it is connected to EVERYTHING but at this point it is so much trouble i might just complain and go elsewhere 

andewhite
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  • andewhite
  • Platinum 
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  • 12444 replies
  • Answer
  • June 6, 2024
crunklebasket wrote:

I have my PAC code, however I don’t have a transaction number/welcome email so i can’t switch my number over. I am not sure what to do???

You can use the iD online Live Chat service to submit your PAC, @crunklebasket.

Just tell the 24/7 iD chatbot you want to “talk to a person”. The advisers work until 8pm on weekdays. 

Alternatively, contact iD support privately using Facebook Messenger.

Forum member (non-iD).
Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • June 14, 2024

Hi @crunklebasket 

 

I’m sorry to hear this, do you still require assistance with this?

 

If so, please let us know so we can get in touch and provide a transaction number.

 

For a quicker service, we’d recommend the live chat.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • June 14, 2024

Hi @Alcie 

 

Thanks for your feedback.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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