Is your old provider’s SIM card still active, @neelsc?
Sounds like something might’ve gone wrong with your switch.
For assistance with this, contact iD customer service using their online Live Chat service.
The iD chatbot works 24/7 - just tell the bot you want to “talk to a person” (advisers work until 8pm on weekdays ).
Some forum members have said they got help by sending a private message to iD via Facebook Messenger, or X (formerly Twitter).
@andewhite yes it is still active so sounds like there is a problem.
Ok thanks will try FB messenger and see how I get on with that.
Thanks
@andewhite yes it is still active so sounds like there is a problem.
Ok thanks will try FB messenger and see how I get on with that.
Thanks
Unfortunately @neelsc, it seems sometimes - when submitting a PAC at point-of-purchase - iD Mobile fail to capture the requested switch date.
@andewhite thanks yes I did notice a lot of people with a similar issue on here
Hi @neelsc,
Welcome to the Community!
I hope that you managed to get your issue resolved.
If you require further assistance, please let us know.
Kash