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Switching networks without a transaction number

  • March 20, 2025
  • 5 replies
  • 83 views
W
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I have not received a Welcome to iD’ email and therefore I have not received a transaction number to switch from my previous service provider. 

Best answer by W-M.D

Ah, that welcome email has now surfaced from the ether with the transaction number in the invoice. Thank you.

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    5 replies

    MZone
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    • MZone
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    • March 20, 2025

    Check you email spam/junk filter

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
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    • W-M.D
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    • March 20, 2025

    I have reviewed the FAQ article on how to find the number and I have checked my email junk folder but there is NO welcome email with a number beginning with a 4.

    MZone
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    • MZone
    • Platinum 
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    • March 20, 2025

    You will have to contact live chat tomorrow then - if you only placed the order tonight it probably hasn’t been processed yet. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
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    • W-M.D
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    • Answer
    • March 20, 2025

    Ah, that welcome email has now surfaced from the ether with the transaction number in the invoice. Thank you.

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • March 24, 2025

      Hey there ​@W-M.D, we’re glad to hear it appeard after all and thank you for your help ​@MZone.

       

      Hope you both have a great day!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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