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Switching networks without a transaction number

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  • W-M.D
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I have not received a Welcome to iD’ email and therefore I have not received a transaction number to switch from my previous service provider. 

Best answer by W-M.D

Ah, that welcome email has now surfaced from the ether with the transaction number in the invoice. Thank you.

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    MZone
    Gold Contributor
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    • MZone
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    • 655 replies
    • March 20, 2025

    Check you email spam/junk filter

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
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    • W-M.D
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    • March 20, 2025

    I have reviewed the FAQ article on how to find the number and I have checked my email junk folder but there is NO welcome email with a number beginning with a 4.

    MZone
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    • MZone
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    • 655 replies
    • March 20, 2025

    You will have to contact live chat tomorrow then - if you only placed the order tonight it probably hasn’t been processed yet. 

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    • March 20, 2025

    Ah, that welcome email has now surfaced from the ether with the transaction number in the invoice. Thank you.

    Tyler
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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 24, 2025

    Hey there ​@W-M.D, we’re glad to hear it appeard after all and thank you for your help ​@MZone.

     

    Hope you both have a great day!

     

    Thanks,

    Tyler

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