Skip to main content
Solved

Switching networks without a transaction number

W
New
 Contributor
Forum|alt.badge.img
  • W-M.D
  • New
 Contributor
  • 2 replies

I have not received a Welcome to iD’ email and therefore I have not received a transaction number to switch from my previous service provider. 

Best answer by W-M.D

Ah, that welcome email has now surfaced from the ether with the transaction number in the invoice. Thank you.

View original

    5 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1216 replies
    • March 20, 2025

    Check you email spam/junk filter

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New
 Contributor
    Forum|alt.badge.img
    • W-M.D
    • Author
    • New
 Contributor
    • 2 replies
    • March 20, 2025

    I have reviewed the FAQ article on how to find the number and I have checked my email junk folder but there is NO welcome email with a number beginning with a 4.

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1216 replies
    • March 20, 2025

    You will have to contact live chat tomorrow then - if you only placed the order tonight it probably hasn’t been processed yet. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New
 Contributor
    Forum|alt.badge.img
    • W-M.D
    • Author
    • New
 Contributor
    • 2 replies
    • Answer
    • March 20, 2025

    Ah, that welcome email has now surfaced from the ether with the transaction number in the invoice. Thank you.

    Tyler C
    MZone
    2 people like this
    • Tyler C
      Tyler C
    • MZone
      MZone
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4697 replies
    • March 24, 2025

    Hey there ​@W-M.D, we’re glad to hear it appeard after all and thank you for your help ​@MZone.

     

    Hope you both have a great day!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    1 person likes this
    • MZone
      MZone

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement