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Switching number using PAC code error message

Bobbyjoe82
New
 Contributor

I am getting an Error message when submitting a PAC Code, All fields are filled correctly.

Can someone help please?

Thanks

Best answer by andewhite

Bobbyjoe82 wrote:

Was hoping to do that but the live chat option never pops up?

 The following can sometimes help with this, @Bobbyjoe82: 

  • Allow popup windows in your browser.
  • Try a different browser.
  • Try using an incognito / inprivate window in your browser.

Otherwise, try sending iD a private message using Facebook Messenger.

 

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6 replies

andewhite
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  • andewhite
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  • 12061 replies
  • May 31, 2024

Contact iD customer service using their online Live Chat service, @Bobbyjoe82. 

The iD chatbot works 24/7 - just tell the bot you want to “talk to a person”. 

The advisers work until 8pm weekdays (6pm at weekends).

Forum member (non-iD).
Bobbyjoe82
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  • Bobbyjoe82
  • Author
  • New
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  • 1 reply
  • May 31, 2024

Was hoping to do that but the live chat option never pops up?

andewhite
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  • andewhite
  • Platinum 
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  • 12061 replies
  • Answer
  • May 31, 2024
Bobbyjoe82 wrote:

Was hoping to do that but the live chat option never pops up?

 The following can sometimes help with this, @Bobbyjoe82: 

  • Allow popup windows in your browser.
  • Try a different browser.
  • Try using an incognito / inprivate window in your browser.

Otherwise, try sending iD a private message using Facebook Messenger.

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • June 5, 2024

Hi @Bobbyjoe82,

Welcome to the Community!

I hope that you have managed to get some assistance with your query.

If you require further assistance, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
G
New
 Contributor
  • Groves56
  • New
 Contributor
  • 1 reply
  • January 2, 2025

Sorry but no, I am having an error message when trying to send my PAC number to id I was in a chat with id on Monday and Tuesday and was told you were escalating to the tech team but I have heard nothing back, could you investigate please

 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8008 replies
  • January 4, 2025

Hi ​@Groves56 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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