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Question

Teething Problems

  • February 16, 2025
  • 4 replies
  • 87 views

emcathdun
New
 Contributor

I have recently signed up for an unlimited pay as you go sim. Having recently arrived in the UK I won’t be transferring a phone number etc. The sim has arrived and my unlimited data is working well, however when I go to make a call nothing is functioning. I have tried doing a full reset of network settings on my iPhone but no joy. I wonder if I need to do some sort of setup via the id mobile app, but I can’t register as I don’t know my phone number. 

4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 17, 2025

Hey there ​@emcathdun, we’re sorry to hear that

 

Have you checked that your phone number is showing in your settings?

 

Have you ensured to purchase a bundle/topped up to allow calls to work?

 

Thanks,

Tyler


emcathdun
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • February 17, 2025

Hello,

 

My number is not showing up in settings, I don’t know what my number is. The bundle that I paid for when I ordered the sim includes unlimited calls and texts.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12039 replies
  • February 18, 2025
emcathdun wrote:

Hello,

My number is not showing up in settings, I don’t know what my number is. The bundle that I paid for when I ordered the sim includes unlimited calls and texts.

Perhaps the iD Mobile number for your iD network connection is shown in the Apple Messages or FaceTime apps, on the iPhone with your iD SIM card, ​@emcathdun


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 21, 2025

Hey there ​@emcathdun, sorry to hear that.

 

If your number isn’t showing, you’ll need to add it for it to work.

 

If you’re unsure of the iD Mobile phone number, please check your emails/letters received from us and it should state it somewhere, or we can PM you and find it for you if you prefer.

 

Thanks,

Tyler