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  • May 11, 2025
  • 5 replies
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Jetski Ems
New Contributor

I recently ported my old number across which was completed however I am not receiving text messages? I have looked at the advice on here and tried everything but still not working?? 

Best answer by Tyler C

Hey there ​@Jetski Ems, does the below help at all please?

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number. Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Thanks,

Tyler

    5 replies

    G
    New Contributor
    • Goody1920
    • New Contributor
    • May 12, 2025

    Have you gone from iPhone to new iPhone?

    Jetski Ems
    New Contributor
    • Jetski Ems
    • Author
    • New Contributor
    • May 12, 2025

    No Samsund to new Samsung phone.

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • May 12, 2025

    Hi ​@Jetski Ems 

     

    Thanks for getting in touch.

    We are sorry to hear you are experiencing issues with texts messages. 

    If you open your Messaging app and click Settings > Chat Features does it show the correct number? If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to de-register the number. Once done, turn off the Chat Features and the phone.

    Wait a few minutes and turn the device back on and re-enable Chat Features it should let you re-register/update to the correct number.

     

    Thanks

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jetski Ems
    New Contributor
    • Jetski Ems
    • Author
    • New Contributor
    • May 12, 2025

    I do not have chat features as an option in my messaging app? Is this Google messaging app or Samsung messaging app?

     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • May 13, 2025

    Hey there ​@Jetski Ems, does the below help at all please?

     

    1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

    2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number. Alternatively, you can turn Chat Features/RCS off and test SMS after this.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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