Skip to main content
Question

Took out iD mobile contract, Vodafone sim came...?

  • July 14, 2025
  • 3 replies
  • 391 views
SimPr0blem5
New Contributor

Hi

At the end of last week I signed up to an iD mobile contract. I had to wait a fair while for the Sim to come, but when it did, it’s all Vodafone brand. 

I know the 2 companies have merged, but I do not want to put the sim in my phone and activate a second contract with Vodafone!!

It’s been about a week now, and I have been unable to use the iD contract I am being charged for :(

Can someone help- should the sim card that was sent clearly be branded as iD mobile? Or is this because the companies have merged?! There doesn’t seem to be any way to contact them for help :(

Thanks

    3 replies

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • July 14, 2025

    Hi ​@SimPr0blem5 

     

    We’re sorry to hear this.

     

    Where did you purchase the contract from?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    SimPr0blem5
    New Contributor
    • SimPr0blem5
    • Author
    • New Contributor
    • July 14, 2025

    Hi, I purchased it from the iD online website- I have reference numbers etc. (mobile no., service user no., Customer no., transaction number etc.) if any of that will help? I ordered it on Tuesday 8th July & it was delivered Friday 11th July via Royal Mail.

    However I have since had a closer look this afternoon at the envelope it arrived in, and it says that it was sent from Carphone Warehouse, so now I’m really worried! Maybe someone could see online I was looking for a new mobile contract & took out a vodafone one for themselves using my details…?!

    I ordered it nearly a week ago now, I have been completely unable to use it, I can’t contact anyone directly so days are passing where I’m paying for a contract I can’t use, I’m worried if I put the sim card in my phone it’ll be tantamount to signing up to a second ‘Vodafone’ contract, what I received (a Vodafone sim) was not what I was expecting, nor was there any information to explain why it would be Vodafone branded, and now I’m worried my details may have been compromised, as I don’t know why else I would receive a sim card from Carphone Warehouse!? 

    So far my experience with iD mobile has been a complete disaster & I’m quickly losing any faith or trust in iD as a company/ brand. I was quite happy before to try one of the ‘not so main’ providers (Three, Vodafone, O2, EE etc.

    Please can someone help me asap as I need my phone up & working- I am paying for a service you’re not currently providing, afterall! And I’d like to have faith in the company too.

    Please let me know if there are any more details you need.

    Thanks!

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • July 15, 2025

    Hi ​@SimPr0blem5 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement