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Trading in old phone

  • July 9, 2025
  • 1 reply
  • 41 views
Megan Finnie
Community Member

Hello, 

 

when I signed up for my contract with you I agreed to return my old phone for cash back (trade in). However I’ve not been sent a box or any details for how to do this. Can you help? 
 

thanks, 

Megan

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 9, 2025

    Hey there ​@Megan Finnie, what date did you receive your order please?

     

    Thanks,

    Tyler

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