Transaction ID - no welcome email received

Hi. 

I’ve had the same issue. I didn’t get a welcome email and can’t find the transaction number anywhere else. How do I request it to be resent please?

Kind regards

Zoe Carroll

Please check in your junk mailbox to see if any IDMobile email have gone there. You could contact sale's and let them know you've not received any emails from IDMobile to date more so your welcome email. 

Thank you. I didn’re realise they even had a live chat and they sorted the issue out really quickly. :) 

Hi ​@IrritatedUser 

Thanks for your post. 

Glad to hear the Live Chat team were able to help. 

Please reach out if you require any assistance in the future. 

Thanks, 

Nat 

I have this issue too, how do I get it sorted? I sent the PAC text to switch, but there was no option anyway to enter my email address. So I tried to create an account, but I needed an iD mobile number to create the account, so I can’t create an account. Please help!

Did you use this URL to do your switch? https://www.idmobile.co.uk/switch

If you did, and you’re still having issues, try reaching out to their online Live Chat service. They were really helpful when I used it.

Hey there ​@Ellie Elisabeth, sorry to hear that. 

If you’ve requested your port already, please await the completion of the number switch, and then register.

Thanks,

Tyler

Hi Tyler,

What does registering my port mean? I texted PAC to the given number and have received my PAC code. What do I do now? I never gave anyone my email address so how will they send me a welcome email? This system does not seem to work very well and is very confusing.

Thanks

Hey there Ellie, to confirm, did you text us PAC, or your old network PAC?

Thanks, 

Tyler