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transaction number

  • 28 November 2020
  • 11 replies
  • 382 views

Trying to bring my old number to id mobile, the online form is asking for a transaction number which I don't have? There s no other way to contact them?

Thanks

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Best answer by Ryan 17 December 2020, 13:44

Hi @Lozsqueaks,

We will send you a PM now to help further with this. You can request a new PAC code from your old network if the one you have now has expired already.

Ryan

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11 replies

Userlevel 6
Badge +8

Hi @Lozsqueaks,

 

Have you checked your emails? We should have emailed you with the transaction number featured somewhere. It may have gone into your Junk or Spam folder.

 

Please let us know if you still can’t find it, and we’ll provide further support here.

 

Will

hi

I have looked in my emails, and can not find a transaction number! I need to sort this ASAP before the PAC code runs out please.

Thanks

Userlevel 7
Badge +9

Hi @Lozsqueaks,

We will send you a PM now to help further with this. You can request a new PAC code from your old network if the one you have now has expired already.

Ryan

I want to switch my number over but have no transaction number trawled through all my emails and have PAC waiting 

Userlevel 1

I have the same problem! I don’t have the receipt that came with my SIM!! Which email is the transaction number quoted on? 

Exactly the same as me I’ve had the phone over a month and still can’t use it properly! 

Userlevel 1

Okay, so I figured it out. If you register an account on ID mobile (you don’t need a transaction no for that!) you can log in and go to My Services - then you can enter your PAC without it asking for that pesky transaction number! Hope that helps x

It won’t let me register? 

Userlevel 6
Badge +4

Hi @Rachel Telford 

We are sorry to hear you have been unable to register your iD account. What seems to be the issue you are having? You can speak to our Live Chat team who will be able to assist you with this. 

Live Chat | iD Mobile Network

 

-Mohsin

 

I have recently bought a pay monthly contract and I'm trying to switch my old mobile number over. I have my PAC code but no transaction number would appreciate any help or guidance with finding this I have checked all my emails etc and can't find it. Thanks

Userlevel 6
Badge +8

Hi @SimonGahan88,

 

If you check your email (including Junk and Spam), you should have received a Welcome Email from us. It’s on this email that your transaction will be featured.

 

If you can’t locate it, let us know and we’ll drop you a Private Message to locate the transaction number for you.

 

Will

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