Hi @davecheng 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I can't find my transaction number

It will be in your welcome email from IDMobile so check your spam and junk folder

Joe 

Hi ​@Kevin Goff  as ​@JoeKing  has advised, this will be in your welcome email, and will begin with a ‘4’

If you still can’t locate this, please let us know.