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Transfer number from previous network.

  • September 30, 2024
  • 3 replies
  • 36 views
Peter Ratcliffe
New
 Contributor

Transfer number from previous network. I have the PAC No and transaction No however when I enter the information I get the message “We've tried to process your PAC, but there is an issue with the information you've submitted” . I have checked and the information is correct

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3622 replies
    • October 3, 2024

    Hey there @Peter Ratcliffe, welcome to Community!

     

    Please ensure you’re using an in-date PAC code, with the transaction code beginning with a “4”.

     

    If still not working, please contact our live-chat with your PAC details so they can investigate further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Peter Ratcliffe
    New
 Contributor
    • Peter Ratcliffe
    • Author
    • New
 Contributor
    • 2 replies
    • October 4, 2024

    Hi Tyler, 

    Its working now.

    Many thanks,

    Peter.

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • October 8, 2024

    Hi @Peter Ratcliffe 

     

    Glad to hear.

     

    Tom

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